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Get Ready for Fall

As Summer Winds Down, Now Is the Time to Plan for What Comes Next

You and your answering service have been in summer mode for a few months now. Exactly what that means depends on your management style, operation, and geographic location. Regardless of what summer mode looks like for you, there’s a different vibe in your answering service during the summer months than the rest of the year.

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Finish Strong with Your Award of Excellence Results

Whether You Won the Award or Not, There’s Still More to Do

The ATSI Convention is over; the Award of Excellence Winners, announced. Hopefully you returned to the office to celebrate. Or maybe you returned dejected. Regardless of the outcome and your attitude toward it, there’s still more to do. It’s the most important part of the whole program.

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What to Do After the ATSI Convention

Attending a Conference Is Valuable but It’s What You Do When You Get Home That Counts

Hopefully you had the opportunity to attend this year’s ATSI conference.

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Every TAS Needs Errors and Omissions Insurance

But Not All E&O Insurance Policies Are the Same

As individuals and businesses, we purchase insurance policies to protect us from loss. Personally, we insure our home and cars, our life and our health, along with other things. For our answering service, we insure our building and its contents, to start with. Then we add a general liability policy. But for a telephone answering service, especially in this litigious society, a general liability policy isn’t enough. We also need an errors and omissions insurance policy, E&O for short.

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Don't Underestimate the Importance of HIPAA Compliance

Don’t Underestimate the Importance of HIPAA Compliance

HIPAA Compliance Is More Than a Best Practice, It’s the Law

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What Can You Do to Support Answering Service Industry Events?

6 Tips to Help TAS Associations Have Successful Events

In a prior post we discussed what you can do to support your favorite TAS industry associations.  We gave four tips: become a member, attend their events, volunteer your time, and buy their products. Let’s look specifically at industry events and what you can do to make them more valuable.

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How Can Your Answering Service Support Industry Associations?

4 Tips for You to Help TAS Associations Succeed and Grow

Last month we discussed the impact of industry consolidation on TAS user groups and trade associations. Though there’s reason for concern over this trend, there are also solutions. It’s important we don’t lose sight of that. There’s no room for panic. Intentional action is required, now more than ever.

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The Impact of Industry Consolidation on TAS User Groups and Associations

TAS industry user groups and associations need you now more than ever

In the last two posts we looked at the impact of TAS industry consolidation, first on the answering services themselves and then on the vendors that serve our industry. While most people shudder at the thought of industry contraction, we noted several positive aspects of consolidation on those answering services that remain. When it comes to TAS vendors, however, there is more pressure on them, with fewer answering services left to buy their products and services. Yet, when we support our vendors, we support ourselves and prepare for the future.

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The Impact of Industry Consolidation on TAS Vendors

By supporting our vendors, we support ourselves

Last month we looked at the impact of TAS industry consolidation on answering services. After analyzing the causes and the results produced, we discovered many positive outcomes as a result of our industry consolidation.

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The Impact of Industry Consolidation on Answering Services

Discover why having fewer answering services is a good thing

The telephone answering service industry is consolidating, and it has been for quite some time. Though we don’t have precise numbers to support this trend, the empirical evidence is all around us. Acquiring organizations grow larger, while the number of industry players gets smaller.

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How to Prove You Provide Quality Answering Service

Most everyone talks about quality service, but too often they can’t back it up

Telephone answering services typically compete in one of two ways. One is by the quality of their service and the other is by price. Let’s set aside competing on price, because there will always be an answering service out there willing to charge less. Besides, competing on price is a race to the bottom, which no one can win for the long-term.

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