The Association of TeleServices International (ATSI) is the leading professional membership organization exclusively for call centers and businesses in the teleservices and contact center industry. ATSI University is an online learning platform for you to access educational opportunities from anywhere in the world. Choose from a growing number of products, including agent HIPAA training and benchmarking toolkits.

ATSI University is designed to allow one staff member from your team with administrative privileges, enabling them to add learners throughout the year as your contact center grows or when employee turnover happens. Administrative learners can view each learner’s completion of the HIPAA Training certificates and run reports on the overall usage of ATSI University.

Agent HIPAA Training

The Health Insurance Portability and Accountability Act (HIPAA) has far-reaching implications for the contact center industry. Ensuring your agents and staff are trained on the impact of HIPAA – and how to handle Private Health Information (PHI) – are essential to remaining in compliance with HIPAA regulations. Proof of annual training and certification of HIPAA compliance is a required aspect of the act.

ATSI University includes exclusive HIPAA training for your agents and staff that receive or have access to PHI. Annually, your agents and staff will be able to participate in the HIPAA Agent Training, complete a quiz at the end of each module – demonstrating and measuring learning outcomes – and receive a certificate of completion.

ATSI University Pricing

ATSI offers two subscription levels to our online learning platform, ATSI University.

  1. ATSI Member Pricing: Pay As You Go

    ATSI members receive a branded (with the option to use your own company logo) landing page to our online learning management system. From there, you can purchase training products, such as the HIPAA Agent Training, for only $15 USD per click.

    Have 100 or more agents? ATSI members needing HIPAA Agent Training for 100 or more agents receive an additional discount to $10 USD per click when buying in blocks of 100 clicks.

    Non-Member Pricing: Pay As You Go

    If you are not a member of ATSI, you may purchase access to ATSI’s training products, including the HIPAA Agent Training, for $25 USD per click.

  2. ATSI Member Pricing: Premium Annual Subscription

    Premium Annual Subscriptions include the HIPAA Agent Training AND allow you to upload your own educational content! Upload your new hire employee orientation, personnel manual, and other key employment documents – all to your own, custom, branded online learning management system.

    ATSI members may purchase a Premium Annual Subscription (which includes using your own company logo and the ability to upload an unlimited amount of your own content) for only $20 USD per user per year.

    Non-Member Pricing: Premium Annual Subscription

    If you are not a member of ATSI, you may purchase a Premium Annual Subscription that includes access to ATSI’s HIPAA Agent Training, for $30 USD per user per year.


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