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Smart Training: HIPAA Compliance
In partnership with Smart Training, ATSI is pleased to offer several new HIPAA training programs.
Safelock Certified Office Package: This comprehensive package includes 10 licenses for the Understanding Privacy Basics training and one license for the HIPAA Compliance Officer training.
Or select a la carte services:
HIPAA Compliance Officer Training: Help your HCO remain on top of their game with an easy-to-use training module. In less than 2 hours, your HCO can demonstrate advanced comprehension.
Understanding Privacy Basics: Keep your agents compliant; in less than an hour employees demonstrate a basic understanding of privacy essentials.
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SNUG Videos
The Agent Excellence DVD covers topics including industry history, call center employment basics, message basics, first impressions, challenging calls, delivering messages, and proactive customer service.
The Excellence Training for Supervisors DVD is the perfect compliment to Agent Excellence. It covers topics such as transitioning from agent to supervisor, setting a good example, avoiding "power trips", using praise and encouragement, getting to know your team, managing the room, dealing with negativity, retaining employees, labor costs and financial considerations, customer service, and legal issues; including confidentiality, harassment, and employment law.
After viewing the Customer Service Excellence DVD, your employees will come away with better problem-solving and listening skills. They'll learn to offer your clients options and expert recommendations on the service. They'll better understand how to include clients in the decision-making process, how to keep them informed, and how to make them feel important and respected. Finally, they'll come away knowing the importance of a timely response, and how to achieve that.
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