Affordable Health Insurance
Members of the Association of TeleServices International (ATSI) have exclusive access to affordable health insurance options for themselves, their families, and their business/employees
from our partner, LIG Solutions (LIG).
LIG offers individual health plans that are tailored to your unique health and financial needs. Your LIG advisor will find you affordable coverage from major insurance carriers across the USA. For business owners, we can offer coverage for not only you but your employees and their families with a cost-effective turnkey program that uses our LIG Group HRA Program. This delivers choice to your employees and gives you as the business owner a worry-free solution that goes well beyond a traditional group plan.
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SNUG Videos
The Agent Excellence DVD covers topics including industry history, call center employment basics, message basics, first impressions, challenging calls, delivering messages, and proactive customer service.
The Excellence Training for Supervisors DVD is the perfect compliment to Agent Excellence. It covers topics such as transitioning from agent to supervisor, setting a good example, avoiding "power trips", using praise and encouragement, getting to know your team, managing the room, dealing with negativity, retaining employees, labor costs and financial considerations, customer service, and legal issues; including confidentiality, harassment, and employment law.
After viewing the Customer Service Excellence DVD, your employees will come away with better problem-solving and listening skills. They'll learn to offer your clients options and expert recommendations on the service. They'll better understand how to include clients in the decision-making process, how to keep them informed, and how to make them feel important and respected. Finally, they'll come away knowing the importance of a timely response, and how to achieve that.
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