Tuesday, June 11, 2019

9:00 am - 4:00 pm

TASbiller Cloud Workshop - Free! Everyone is Welcome

Speaker: Randy Ripkey, TAS Concepts, Inc.

If you are a TASbiller customer ready to move to the Cloud,
or if you are just interested in learning more about TASbiller
Cloud, you are invited to attend Randy Ripkey's presentation.
Randy will be demonstrating TASbiller Cloud and answering
all of your questions. Lunch is also provided.

Please note that space is limited and will be available on a
first come first served basis.

12:00 pm – 6:00 pm

Registration Desk Open

1:00 pm – 4:00 pm  AT&T Stadium Tour (Separate Ticket Required)
6:00 pm – 8:00 pm Welcome Reception with Exhibitors

Wednesday, June 12, 2019

8:00 am - 5:30 pm Registration Desk Open
8:00 am - 8:30 am Breakfast with Exhibitors
8:30 am - 4:30 pm Platinum Sponsor Demo Room
8:30 am - 9:00 am Platinum Sponsor Presentation
9:00 am - 11:00 am

Keynote: Generations Collide...You're in the Middle of 
It 
- What's Next?

Speaker: Chad Kopitzke, NeXtGen Advantage

Generations Collide, this session will help you dive deeper into common generational differences, show you how to engage across those gaps, and create valuable ideas to sustain lasting change for the sake of your organization’s long-term success.

11:00 am - 11:30 am Break with Exhibitors
11:30 am - 11:45 am

CAM-X Presentation

Speaker: Linda Osip, CAM-X

11:45 am - 12:00 pm

Regional Updates
Speakers: Rob Bennett, Bennett Communication Solutions
and Jim Reandeau, Focus Telecommunications, Inc.

A quick update from ASTAA, GLSTA, and WSTA. 

12:00 pm - 1:00 pm

Lunch with Exhibitors

1:00 pm - 2:00 pm

Clarity of Course®: Grow Your Business Without Selling

Speaker: Diane Helbig, Seize this Day

You can’t sell anything to anyone – so stop trying! Sales isn’t about selling; it’s about discovery, connecting, and solutions. Let’s explore some hard truths about sales, the value of knowing your ideal client, why process and monitoring matter.

2:00 pm - 2:30 pm

Break with Exhibitors

2:30 pm - 5:30 pm

ATSI World Café: Share a Beer, Exchange Ideas, Change the World

Participants will engage in strategic conversations around key topics of significance using the World Cafe method.The World Cafe method creates time and space for all participants to travel through the 'cafe' and to collectively problem solve specific opportunities and challenges. 

Thursday, June 13, 2019

8:00 am - 5:00 pm

Registration Desk Open

8:00 am - 8:30 am

Breakfast with Exhibitors

8:30 am - 4:00 pm

Platinum Sponsor Demo Room

8:30 am - 9:00 am

Gold Sponsor Presentations

9:00 am - 9:30 am

ATSI Annual Membership Meeting and Installation of Officers

9:30 am - 11:00 am

Keynote: GAME TIME: How Leaders Create Massive Success
Before They Roll the Dice!

Speaker: Karim Ellis, Empowered Education

“Game Time” Capitalizes on the board game theme, this training teaches the audience seven unforgettable core principles that unlock success in every faucet of life. Audience members both young and old will walk away with fresh ideas as this message is designed to break through the hidden boundaries that keep most people stuck.

The room will learn, participate, and compete for wild prizes while learning to master several exhilarating core principles destined to put Goals in Checkmate!! This presentation will get people out of their seats!

11:00 am - 11:30 am

Break with Exhibitors

11:30 am - 12:30 pm

QATSI: First in Innovation
Speakers: Jeff Zindel, AnswerPro, Bryan Weinstein, Call4Health, and Jack Price, CallSource

First in Innovation is the only industry platform dedicated to measuring and improving agent performance and quality control activities. A game changer for the industry, QATSI’s exclusive scorecard and dynamic dashboard provide the analytics you need to see where your agents excel and where more training is needed.  Join this session to hear how QATSI and the scorecard were developed; hear from ATSI members using QATSI, and see a demo of the dynamic dashboard in action.  

12:30 pm - 1:15 pm

Lunch with Exhibitors

1:15 pm - 1:30 pm

Gold Sponsor Presentation

1:30 pm - 2:30 pm

ATSI Presence on Capitol Hill
Speaker: Dave Wenhold, CAE, PLC,
Miller/Wenhold Capital Strategies

It’s a three-ring circus in Washington D.C. these days!  Understanding how Washington is working (or not working) is critical to an advocacy campaign.  Join us for an update on the latest in D.C. and how you can help be the ring master for the TAS industry.

2:30 pm - 3:45 pm

Ask the Experts

- Employee Empowerment Expert: Dee Hawkins, A Better Answer Call Centers
- HIPAA and HIPAA Assessment Expert: Tim Neville, Optimum Information Services, Inc.
- HR Expert: Debbie Boehm, Express Employment Professionals

3:45 pm - 4:00 pm

Break with Exhibitors

4:00 pm - 5:15 pm

75 Years of Answering - A Reflection of Our Success with a  Window into the Future
Moderator: Doug Robbins, Teleplex, Inc. 
Panel: TBD

The lessons of the past impact the success of the future – The memories of yesterday shape the promise of tomorrow.  Our industry pioneers, vendors and visionaries will share how looking back will help us to more clearly see the opportunities to come.

6:30 pm - 7:00 pm

Cocktail Reception

7:00 pm - 9:30 pm

ATSI Awards Dinner: Denim and Diamonds
Hosted by President Pores

9:30 pm - 12:00 am

Post Awards Celebration

Come celebrate ATSI’s 75th Anniversary! Join us for an evening of dancing, networking, and fun!